Refund Policy

You may request a full refund for a credit package within 7 calendar days of payment confirmation, provided that no credit from that package has been used. This rule applies to purchases in Brazil and in other countries.

The request must relate to an identifiable purchase and the account must be in good standing so that we can verify the payment and the corresponding credit balance.

For this policy, a credit is used if you start, process or complete an extraction, consume a credit in a feature, generate results for export or download a resulting file related to the package. Use of any credit from the package makes that package ineligible for a commercial refund.

This condition exists because, after use, the digital service and the value associated with the credits have already been made available or consumed. It does not remove mandatory legal protections for different situations, such as a defective service or an unauthorised charge.

Send your request to help@extractormaps.com within 7 calendar days of payment confirmation, including the account email, order identification and a brief description. Do not send passwords, full card details or other sensitive information by email.

We will check payment, date and the use history of credits in that package. We may request the minimum information needed to confirm ownership and prevent fraud. If any credit in the package is used after the request and before approval, the package becomes ineligible for a commercial refund.

When approved, we cancel the unused credits linked to the order and send the refund to the original payment method whenever possible. Stripe and Kiwify may carry out their own checks, and return times can vary by payment method, bank, country and currency.

The currency and amount considered are those of the original transaction, subject to mandatory rules, taxes and the payment intermediary's procedures. Exchange-rate changes or card issuer processing times are outside the platform's control.

The unused-credit rule is the commercial policy for ordinary change-of-mind requests. It does not limit rights that cannot be waived under applicable law, including rights related to defective service, inadequate information, unauthorised charges or consumer protection where you live.

If you believe a charge is fraudulent or the service failed, contact us first at help@extractormaps.com. You may also use consumer-protection channels or competent authorities where appropriate.