The primary contact channel for Extractor Maps is help@extractormaps.com. The platform is operated by Grupo Gesemit, CNPJ 29.624.944/0001-11, based in Garopaba, Santa Catarina, Brazil.
01How to reach us
Email help@extractormaps.com for help using the platform, account access, credits, orders, API and integration questions, refund requests, or feedback. Written support lets us route the request, protect account information and keep an accurate record of the conversation.
For the quickest and safest review, include the email address of the relevant account and, when applicable, an order or extraction identifier. Do not send passwords, complete card details, authentication codes or other sensitive credentials by email.
02Privacy and legal requests
For a privacy request, email help@extractormaps.com with the subject “Privacy”. We may request a reasonable identity check before disclosing, changing or deleting account-related information, so that another person cannot make a request in your name.
Our Privacy Policy, Terms of Use and Refund Policy explain the relevant procedures and limits. If you are contacting us about a payment, service issue or suspected unauthorized charge, please describe the issue without including confidential payment credentials.